Last updated: October 2026
The Information Studio provides bounded, asynchronous information-cleanup services. Because these services involve reserved time and customized work, refunds depend on whether work has begun.
One-Time Services
For one-time services such as Spreadsheet Cleanup and Digital File Cleanup, you may request a full refund before work has begun.
Once work has started, payments are generally non-refundable because the service is customized to the materials you submitted and time has already been reserved and used.
If The Information Studio is unable to complete the agreed service, you will receive either a full or partial refund, depending on how much work has already been completed.
Scope and Corrections
Each service includes the scope described on the service page at the time of purchase.
If something within the agreed scope was missed or completed incorrectly, you may request one correction round within 7 days of delivery. Corrections do not include new work, additional files, expanded scope, research, rewriting, or major restructuring.
A correction request is not considered a refund request.
Client Cancellations
If you decide not to proceed after purchasing a one-time service, contact The Information Studio as soon as possible.
If work has not yet begun, the payment may be refunded in full.
If work has already begun, the payment is generally non-refundable.
Monthly Information Maintenance
Monthly Information Maintenance is billed month-to-month.
You may cancel at any time before your next billing date. Cancellation stops future renewals but does not retroactively refund the current billing period.
Work already completed during the current billing period is non-refundable.
Unused monthly capacity does not roll over to future months and is not redeemable for cash or credit.
Missed or Delayed Materials
Clients are responsible for providing the materials needed to complete the service.
If required files, information, or instructions are significantly delayed, the project timeline may also be delayed.
A delay in providing materials does not automatically qualify the purchase for a refund once work or project preparation has begun.
Duplicate or Accidental Payments
If you believe you were charged twice or made a payment by mistake, contact The Information Studio promptly so the payment can be reviewed.
How to Request a Cancellation or Refund
Contact:
alisha@theinformationstudio.com
Please include your name, the service purchased, and the email address used for payment.
Non-Waivable Rights
Nothing in this policy limits any rights you may have under applicable consumer-protection law that cannot legally be waived.
